Comparing three different kinds of Problem
Tame |
Wicked |
Monsters (i.e. Dragons) |
|
Summary |
A gap between what is and what should be. It’s definable and stable |
A challenge for which there is no one solution or end point. As ideas develop, the issue becomes clearer |
An ill-defined, impossible-seeming issue, which must be solved, plus feelings of fear & dread, |
Example |
An appliance breaks and requires fixing |
To design the best bridge |
To face & solve the climate crisis |
Thinking process |
Problem-solving — Analysis, visioning, ideation, and decision-making |
Design thinking —An iteration of creativity and judgment that evolves forward |
Choice-creating—where heartfelt creativity generates shifts and breakthroughs |
How to facilitate |
Traditional facilitation where people agree on guidelines & progress step-by-step |
To facilitate creative-problem-solving e.g. brainstorming |
Dynamic Facilitation, where 4 charts are used to reflect people’s thoughts & energy, & spark the spirit of choice-creating |
What kind of process? |
Proceeding step by step. e.g. analyze the situation, define the problem, identify options & decide |
Oscillating between creativity and judgment toward what is best |
People are authentic, heartfelt and creative. An empowered "We" emerges through shifts & breakthroughs |
Life Strategy |
If it ain't broke don't fix it. If it is then define it and take steps to solve it |
Continuous improvement. Look for problems and solution possibilities. |
Periodically “step back” to face the biggest issues in the spirit of choice-creating |
Results |
The issue gets solved and normal life can continue |
A solution is chosen that makes life better |
People come together as an empowered We, co-creating a reality with more meaning |
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