What is Dynamic Facilitation?

Dynamic Facilitation is a way of facilitating people to address and solve difficult issues, even those that seem impossible. Rather than asking people to find some issue they can solve, the DF'er helps people find what they really care about and then to be creative in addressing it. Rather than asking them to hold back their emotions, stay on the agenda, abide by guidelines, or follow a step-by-step process, the DF'er encourages people to just say what they think. At the same time he or she keeps them and everyone safe from judgment, reflecting on how all the comments fit together. Four basic charts are used: Solutions, Concerns, Data, and Problem-statements. These charts hold the conversation so that comments are ultimately proven helpful and productive and they frame the conversation as a quest to solve the issues that really matters.
Essentially, the DF'er establishes a "zone of thinking and talking" that is "choice-creating," where unanimous conclusions naturally emerge. The process relies on the skills of the DF'er more than the communication skills of participants. In this way, ordinary, untrained people can speak their minds and hearts while shifts and breakthroughs build exceptional conclusions. Also people come together as “We,” and build a shared story of progress.

Sometimes the shifts and breakthroughs take the form of new ideas. Other times they bring a new sense of what the "real problem" is, or a change of heart. At the end of a dynamically facilitated meeting, a fifth chart is used to capture the conclusions, outcomes, and choices, or what we call "of courses."

Dynamic Facilitation opens a door to a deep emergent change process. People become open minded and open hearted in a way that they are more vulnerable. So it is best used on a regular basis rather than just to solve a big issue. It also only works when people can be authentic. So it doesn't work well for representatives, people watching the process to see how it works, or others who can't participate fully.

How is DF unique?

Most meeting processes aim to minimize dysfunction, using agendas, guidelines, roles, and step-by-step processes to keep control. The facilitator asks people to work only on issues that are possible to solve or that are in their area of responsibility, to stay on the topic, mute their passion in favor of reason and to break big problems into smaller ones.

Dynamic Facilitation seeks to maximize functioning by helping people think at the level of choice-creating. People are helped to express themselves authentically, to speak what's really on their minds and hearts. Breakthroughs and shifts arise naturally. See the chart of comparison between Dynamic Facilitation and Traditional Facilitation.

Seminars on Dynamic Facilitation

• Dynamic Facilitation Associates
• DiaPraxis, United States
• The Change Initiative ... Bangkok, Thailand
• Contrain ... Germany
• All-in-One-Spirit ... Germany

Download the Manual for Dynamic Facilitation by Rosa Zubizarreta